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About Mr Plumber
Mr Plumber serves residential plumbing customers in New City, New York, and maintains standard weekday business hours from 8 AM to 6 PM Monday through Friday. The company holds a 2.9-star rating compiled from 43 customer reviews, representing a moderate overall satisfaction level among local homeowners. As a plumber operating in the New City area, Mr Plumber handles common residential plumbing needs including water heater repair, drain maintenance, and fixture replacement. The business can be reached directly at (914) 793-3000 for service inquiries and scheduling appointments.
The website for Mr Plumber was not available at the time of this review, limiting direct insight into specific brand partnerships, certifications, or specialized service offerings. Reviewers mention working with a technician named Scott, who received positive feedback for responsiveness and friendliness on at least one water heater replacement job. Without documented specialty areas or manufacturer certifications from company materials, the primary differentiator for this contractor emerges from individual technician interactions rather than branded service programs.
Customer reviews document several specific service experiences that prospective clients should consider. One reviewer described a drain repair that failed within one month, requiring additional repairs due to water damage. Another customer reported a kitchen faucet replacement process involving more than ten phone calls and four separate visits, with the homeowner ultimately contacting the faucet manufacturer directly to obtain necessary parts. A water heater replacement involved discussion of additional charges for pipe modifications that the customer felt were not adequately explained beforehand. Not all experiences were negative, as a reviewer referenced a technician named Scott who provided responsive service and presented multiple repair options.
What Customers Say
43 reviews yield a 2.9-star rating with mixed sentiment. Positive reviews cite technician responsiveness and friendly communication, while negative reviews frequently mention communication breakdowns, unexpected pricing after work began, and repeated service visits for the same problems. Reviewers reference a technician named Scott positively and describe multiple instances where appointment scheduling or billing communication created frustration.
Working Hours
| SundayToday | Closed |
| Monday | 8 AM–6 PM |
| Tuesday | 8 AM–6 PM |
| Wednesday | 8 AM–6 PM |
| Thursday | 8 AM–6 PM |
| Friday | 8 AM–6 PM |
| Saturday | Closed |
Services
Water Heater Repair & Replacement
Diagnoses and replaces conventional water heaters for residential homes. One reviewer documented a full replacement process.
Drain Repair
Addresses clogged or leaking drain systems. Service quality feedback varies among reviewers.
Faucet Installation
Installs and replaces kitchen and bathroom faucets. One replacement required multiple visits to complete.
General Plumbing Repairs
Handles various residential plumbing repair needs including leak detection and pipe maintenance.
Pipe Modification
Performs pipe rerouting and modifications, sometimes required for appliance installations.