Tierney Heating & Home Services

Tierney Heating & Home Services holds a perfect 5.0-star rating across 8 client reviews in Penfield, New York. The contractor provides round-the-clock heating and cooling support, with emergency availability extending through weekends and holidays. Residents throughout the greater Penfield area have access to this full-service HVAC provider for furnace, boiler, air conditioning, heat pump, and water heater needs. The business maintains consistent availability, operating 24 hours Monday through Saturday and offering Sunday hours from 8 AM to 5 PM.

What distinguishes Tierney Heating & Home Services from neighboring contractors is their commitment to responsive, personalized care. Multiple reviewers highlight the technician's willingness to provide phone guidance that saves customers an unnecessary service call. The company offers transparent dispatch pricing of $25 for weekday visits and hourly service rates of $125, with one reviewer noting the team specifically helped avoid an unnecessary trip after learning about a previous negative experience with another company. This customer-first approach, combined with technical expertise across multiple heating and cooling systems, creates a service model built on trust rather than just transactional repairs.

Reviewers consistently describe specific scenarios where the technician went beyond standard service expectations. One customer recounted a Saturday night furnace failure that prompted a same-day phone consultation to stabilize the system overnight, followed by a Sunday morning visit that repaired the igniter and performed preventive maintenance. Another reviewer described a leaking water heater handled within 30 minutes, with a temporary solution enabling hot water access over a holiday weekend before permanent installation days later. A third client noted the contractor beat every competing quote for a complete heat pump replacement, completing the installation within days while maintaining communication throughout the process.