Global Industrial Company

Global Industrial Company operates from its Port Washington, New York headquarters, serving as an industrial supply provider with 576 customer reviews reflected in its 3.8-star rating. The company maintains extended operating hours, opening as early as 6 AM on weekdays and remaining available until 11 PM Monday through Friday, with Saturday and Sunday hours from 9 AM to 6 PM. Customers can reach the office directly at (888) 978-7759 for order inquiries and support.

The company stocks an extensive catalog of industrial equipment and supplies, including material handling products such as Semi Automatic Stretch Wrap Machines and shelving hardware. Online ordering is available through their e-commerce platform, allowing customers to browse and purchase products remotely. The business also handles warranty claims and repair requests for qualifying products purchased through their distribution channels.

Recent customer reviews highlight several service challenges, including delivery timeline inconsistencies and product quality concerns. One customer reported a stretch wrap machine arriving with internal damage and experiencing delays in scheduling repairs, ultimately requesting a replacement. Another reviewer noted receiving shelving hardware that did not match ordered specifications, requiring refund negotiations. A third customer described an order cancellation issue related to a promotional pricing discrepancy, expressing frustration with customer service responsiveness across phone and chat channels.