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Claim This BusinessReimer Heating, Cooling & Plumbing has served Rochester homeowners since 1988, building a reputation across Monroe County as the contractor to call when heating or cooling systems fail. The company holds New York State HVAC license #0802456 and employs 18 technicians who service residential and light commercial properties throughout Rochester and surrounding suburbs including Henrietta, Greece, and Brighton. With 2,350 client reviews maintaining a 4.9-star average, Reimer answers calls around the clock, every day of the year, including holidays and overnight.
What distinguishes Reimer from other regional HVAC companies is their commitment to same-day service without extra emergency fees and their transparent pricing philosophy. When technicians diagnose equipment, they present repair versus replacement options with clear cost comparisons, factoring in energy efficiency and long-term operating savings. The company stocks common replacement parts for major brands, enabling many repairs to complete in a single visit rather than ordering components and scheduling follow-up appointments.
Homeowners reviewing Reimer consistently mention specific technicians by name. Joe S. earned praise for explaining furnace problems without recommending unnecessary repairs, instead guiding a family with an infant toward a new installation when parts would take weeks to arrive. The next-day installation team, Jeff and Dan, completed a full furnace replacement in six hours, arriving at 9am as promised. Several reviewers note that Reimer arrived within 45 minutes of their initial call during heating emergencies, transforming what could have been a multi-day ordeal into a resolved same-day situation.
Twenty-three hundred fifty reviews yield a 4.9-star average, with every five-star review mentioning punctual arrival or same-day service. Negative reviews account for less than 2% of total feedback and address pricing concerns while acknowledging accurate diagnostics. Technicians named across positive reviews include Joe S., Jeff, and Dan, three team members frequently called back for annual maintenance.
| Sunday | Open 24 hours |
| Monday | Open 24 hours |
| Tuesday | Open 24 hours |
| Wednesday | Open 24 hours |
| ThursdayToday | Open 24 hours |
| Friday | Open 24 hours |
| Saturday | Open 24 hours |
Technician evaluates heating system components, explains repair versus replacement options with cost comparisons.
AC diagnostics and repair for residential cooling systems, including refrigerant handling and electrical troubleshooting.
Full replacement including old unit removal, new equipment setup, ventilation, ductwork, and gas line connections per code.
Round-the-clock dispatch for heating and cooling emergencies, every day including holidays.
Seasonal tune-ups for heating and cooling equipment to prevent mid-season failures.