Ben's Appliance

Ben's Appliance is a Staten Island appliance repair service with a 2.7-star average across 10 customer reviews. The business operates Monday through Saturday from 8 AM to 8 PM, providing repairs for household appliances including dryers, ovens, and air conditioning units. Technicians at this shop serve homeowners throughout Staten Island, including residents of neighborhoods like Great Kills and Annadale who have posted reviews detailing their service experiences. The company does not maintain a public website, so prospective customers rely on word-of-mouth and online reviews to assess service quality before calling.

The company distinguishes itself through availability rather than specialized brand partnerships or unique certifications. A reviewer specifically praised the technician for providing service during the Fourth of July weekend, highlighting willingness to work around holidays when families need functioning appliances most. Several positive reviews mention reasonable pricing, with one customer noting a $150 repair for a gas fireplace that other companies quoted far higher. The business appears to focus on common household appliance repairs rather than commercial or specialized industrial equipment.

Customer experiences vary significantly in their accounts of service. One reviewer described a technician who correctly diagnosed a gas fireplace problem in one visit, saving the homeowner from a costly full-unit replacement that two other companies had recommended. Another customer recounted an oven repair where the broiler component was not addressed during the initial service call, requiring a follow-up visit that resulted in a total charge of $283.08. A third reviewer mentioned a dryer repair where the technician completed work quickly and at a fair price. These contrasting experiences suggest that quality may depend on the specific appliance and complexity of the repair.