National Fuel Gas Corporation

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About National Fuel Gas Corporation
National Fuel Gas Corporation serves Williamsville and the greater Erie County region as a regional gas utility provider. The company holds 47 customer reviews on this platform with an aggregate rating of 2.7 stars, reflecting a mixed service record. Operating Monday through Friday from 7 AM to 6 PM, the company handles gas meter installation, gas line maintenance, and natural gas delivery for residential and commercial customers across western New York communities.
Without available website details or specific brand partnerships to reference, National Fuel Gas Corporation operates as a traditional utility serving a defined service territory. The company maintains indoor and outdoor gas meter infrastructure and manages neighborhood gas line conversions, as evidenced by recent meter relocation projects in residential areas.
Reviewers describe varied experiences with National Fuel. Jonathan Turowski notes short hold times, friendly staff, and knowledgeable representatives following a recent move, characterizing recent interactions as a marked improvement over experiences four to five years prior. However, other customers describe significant challenges: Debbie Mayer recounts a gas leak discovery months after a meter relocation project, with the company initially admitting responsibility before later disputing the scope of their faulty installation. Matthew Miller describes a frustrating appointment mix-up where a technician visited the wrong property after a scheduled inspection, resulting in multiple failed visit attempts and extended wait times.
What Customers Say
Of 47 reviews, three customers with detailed accounts show divergent experiences: one five-star review praises recent improvements in responsiveness and staff knowledge, while two one-star reviews describe installation errors causing gas leaks and scheduling failures wasting hours of customer time.
Working Hours
| Sunday | Closed |
| Monday | 7 AM–6 PM |
| Tuesday | 7 AM–6 PM |
| Wednesday | 7 AM–6 PM |
| ThursdayToday | 7 AM–6 PM |
| Friday | 7 AM–6 PM |
| Saturday | Closed |
Services
Gas Meter Installation
Professional installation of outdoor gas meters for residential properties.
Gas Line Repair
Repair services for damaged or leaking gas lines on customer property.
Meter Relocation
Relocation of gas meters from indoor to outdoor positions, including neighborhood-wide conversions.
Gas Leak Detection
Inspection and detection services for suspected gas leaks in residential areas.
Service Appointment Scheduling
Customer-initiated appointments for meter inspections, turn-ons, and maintenance.
Natural Gas Delivery
Supply and delivery of natural gas to residential and commercial customers in the service territory.