Better Business Bureau of Akron, Inc.

Better Business Bureau of Akron, Inc. operates as a consumer protection organization serving Summit County and the greater Akron area. The bureau maintains an office at 505 Cleveland Avenue and is open Monday through Friday from 9 AM to 4 PM. Based on 112 customer reviews, the organization holds a rating of 3.8 stars. Consumers can file complaints against local businesses, look up company profiles, and access scam tracking resources through the bureau's website. The BBB accreditation program allows businesses to demonstrate commitment to ethical practices, though membership is voluntary.

The organization distinguishes itself through its Scam Tracker heatmap, which visualizes reported scams across the region to help residents avoid fraudulent contractors. The BBB also offers a Scam Survival Kit with educational materials. Businesses seeking accreditation must meet standards for transparency and customer service, and accredited companies appear with a verification badge in search results. Consumers can file complaints directly through the website and request mediation between themselves and businesses.

Customer reviews reveal varied experiences with the complaint process. Robert Hradek criticized the organization's handling of posted complaints, suggesting businesses who decline paid subscription may face unchecked negative postings. Elizabeth Eagle described a dispute with Leaf Filter gutter protection, noting water damage to her porch and garage after an installation issue. Conversely, Kathy Yee praised Prime Exterior Construction for fair pricing on a roof replacement. Georgeann Kalavity mentioned assistance filing a complaint against Victor's Home Solutions for unresolved roofing issues.