Big Tom's Plumbing & Drain Inc.

Big Tom's Plumbing & Drain Inc. serves the Akron area with a 4.8-star rating drawn from 182 client reviews. The company operates around the clock, every day of the week, ensuring that residents never face a plumbing emergency without options. Reviewers consistently describe the team as trustworthy and efficient, with multiple customers noting that jobs were completed cleanly with no mess left behind. The business handles both routine installations and urgent repairs, building a reputation for reliability across Summit County.

What distinguishes this contractor from others in the region stems from the care their technicians bring to each job site. Multiple reviewers mention that service technicians took time to explain repair options and update homeowners throughout the process. Several customers noted that estimates came in below initial expectations, with one reviewer specifically praising a technician who identified a better approach that saved both time and money. The office staff, particularly Linda, receives repeated mentions for pleasant and reassuring communication.

Customers recount specific scenarios that illustrate the company's approach. One reviewer described a half-bath toilet installation completed within 30 minutes, with the technician confirming the American Standard round bowl fit perfectly in the compact lavatory. Another homeowner called regarding a sewage pipe replacement in the basement, expecting significant cleanup afterward but finding no mess whatsoever when the crew finished. Technicians named in reviews include Tyler, Jeff, Van, Joe, and Jason, each praised for different aspects of service quality.