Johnstone Supply

Johnstone Supply operates as a heating equipment supplier in Akron, Ohio, serving the greater Summit County region including nearby communities like Cuyahoga Falls, Tallmadge, and Barberton. With 14 customer reviews generating a 3.3-star rating, the business has been a regional resource for HVAC professionals seeking equipment, parts, and supplies. The supplier maintains standard commercial hours Monday through Friday from 7:30 AM to 4:30 PM and is closed on weekends, reflecting its B2B focus on contractor clientele rather than residential service calls.

What distinguishes Johnstone Supply from typical HVAC contractors is its position as a contractor-only distribution outlet. The store carries an extensive catalog of residential and commercial HVAC equipment including split systems, gas and oil furnaces, air handlers, evaporator coils, and mini-split systems across multiple capacity ranges. They also stock manufactured housing-specific units and offer field-installed accessories for mini-split installations. The business provides access to extended warranties on residential unitary equipment and maintains a training schedule for contractor customers, positioning itself as a resource for professional development alongside product supply.

Customer experiences at this location reveal a division in service perception. Several reviewers, including Luke Kelley and Kimberley Miles, praised the staff as helpful and recommended the location for furnace needs. However, multiple negative reviews cite frustration with counter staff attitudes, with Matt Bunner describing unhelpful interactions and Jacob Nees noting limited willingness to assist beyond simple PO lookups. Keith Porter's review highlights an important operational detail: this location primarily serves registered HVAC contractors, which explains why retail customers may encounter restrictions when attempting to purchase components.