Elie's Plumbing, Sewer & Drain

Elie's Plumbing, Sewer & Drain is an independently-owned plumbing contractor serving Cleveland Heights, Ohio, and surrounding communities. The business maintains a 4.9-star rating across 1,778 Google reviews, representing the most reviews of any independent plumber in the Cleveland area. The company operates Monday through Saturday with extended evening hours on most weekdays and provides 24-hour emergency service for urgent plumbing needs. License #18614 confirms the contractor is insured and bonded in Ohio. Service offerings include hot water tank installation and replacement, complete plumbing repairs for residential properties, and new home construction plumbing. The company addresses common residential plumbing issues including leaking water heaters, clogged drains, vent stack problems, and basement piping.

What distinguishes Elie's Plumbing from competitors is a combination of operational transparency and service speed. The company's website explicitly promises no hidden costs, no extra charges, and no surprises in pricing, a commitment that reviewers frequently cite as fulfilled. Same-day appointments are available for non-emergency service calls, and technicians arrive prepared with necessary parts and equipment to complete repairs in a single visit when possible. The business employs multiple service crews, allowing dispatch of a two-person team for more complex repairs. All service personnel are described as professional and courteous in customer reviews, with crew members consistently praised for arriving on time, working cleanly, and completing installations faster than initially quoted.

Customer reviews document specific service scenarios that illustrate the company's capabilities. Reviewer Sonya Thomas described a hot water tank leak requiring emergency replacement, with technicians Alphonse and Chris arriving on time, prepared with a replacement tank delivered by another team member within hours. Reviewer John detailed a vent stack repair and basement P-trap installation performed by Julian (who provided the estimate), Francisco, and Isaac, noting the crew completed work faster than promised and cleaned the kitchen floor before leaving. Another reviewer noted technician Tony M professionally diagnosed a follow-up repair need during a return visit. Office staff member Laurie was specifically praised for same-day scheduling and coordinating technician visits within hours of initial contact.