Verne & Ellsworth Hann

Verne & Ellsworth Hann has operated as a Cleveland Heights air conditioning contractor since the business was established, accumulating 1,686 reviews that average 4.9 stars. The company maintains 24/7 availability every day of the year, a schedule that reflects how seriously this family business takes emergency response. Serving Cleveland Heights and surrounding Cuyahoga County communities, the contractor handles everything from routine seasonal maintenance to full heating and cooling system replacements for residential customers.

What distinguishes Verne & Ellsworth Hann is the depth of their annual service plans and the thoroughness inspectors bring to tune-up visits. Reviewers describe Jeff P performing a 22-point hot water boiler inspection that included photographing the manifold condition, verifying carbon monoxide levels, and cleaning the ignition assembly. This level of documentation gives homeowners a factual record of their systems over time, not just a pass-or-fail verdict. The company also coordinates plumbing projects under the same contract umbrella, letting customers bundle discounts across trades.

Three of four detailed reviews name the technicians who served them, and in each case the homeowner felt the individual cared about the outcome. Keith and John installed a furnace and air conditioning system during bitterly cold and windy weather without rushing, according to C.L. Laboda, who also credits them with respecting the household property and the family dogs. After a steam boiler replacement, Norbert Reynolds says owner Verne personally followed up on post-installation concerns rather than passing responsibility to a service department. The lone dissenting review from Eli Goldstone describes a dispute over final payment timing and workmanship quality on a larger renovation project, a complaint the company had an opportunity to address publicly in the same review thread.