Five Star Mechanical, Llc

Five Star Mechanical operates as a commercial mechanical contractor serving the greater Cleveland area, including downtown Cleveland properties and surrounding suburbs. The business holds a 3-star rating derived from 4 customer reviews, with operating hours Monday through Friday from 7 AM to 5 PM. Their service portfolio spans three core trades: plumbing, HVAC installation and service, and fire protection systems. Founded by Tracy Clark, who is identified on their website as both owner and principal, the company has cultivated relationships with notable commercial clients such as Terminal Tower and multiple construction firms throughout the region. Potential clients should note that Five Star Mechanical appears to focus primarily on commercial new construction projects rather than residential service calls, which influences the type of customer best suited to their expertise.

What distinguishes Five Star Mechanical from competing commercial contractors in the Cleveland market is their multi-trade capability under a single umbrella, allowing coordinated project execution across plumbing, HVAC, and fire protection scopes. The company touts over 100 combined years of team experience, suggesting depth of technical expertise across their service categories. Their website explicitly highlights emergency availability as a core value proposition, with testimonials from commercial property managers emphasizing same-day response during urgent situations. This emergency responsiveness appears particularly valued by reviewers managing large commercial facilities where downtime carries significant operational consequences. The company maintains an active digital presence with dedicated social media channels showcasing completed projects.

Customer testimonials reveal specific scenarios demonstrating Five Star Mechanical's field responsiveness. One reviewer from Terminal Tower described reaching out for emergency situations and receiving same-day assistance from technicians Dave and Anthony, characterizing them as dependable and trustworthy professionals. Another reviewer specifically credited Josh and Tony with completing apartment complex service calls in a timely manner, noting efficient job completion. A third testimonial from Mark Sobonya highlighted positive working relationships with Jim and Tracy, describing both as wonderful to work with and great people. These named technician references suggest customers interact directly with identifiable team members rather than anonymous dispatch crews, which several reviewers explicitly valued in their feedback.