Arrow Heating & Cooling
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About Arrow Heating & Cooling
Arrow Heating & Cooling operates from 6380 Nicholas Drive in Columbus, Ohio, holding state license #48479. With 64 customer reviews yielding a 3.6-star average, the company serves the Columbus metro alongside surrounding communities. Founded by Chuck, the business has built its presence over three decades in central Ohio, expanding from residential heating and cooling into commercial HVAC solutions and indoor air quality systems. The team maintains standard business hours Monday through Friday from 8 AM to 5 PM, with emergency service availability for urgent situations.
The contractor distinguishes itself through several notable offerings. Arrow serves as a dealer for Bryant heating and cooling equipment, featuring the Evolution Series heat pump and the Evolution Plus 98M furnace with up to 97% efficiency ratings. Indoor air quality services include advanced purification systems with patented Captures & Kills technology. The company operates an in-house sheet metal fabrication shop for custom ductwork and performs air duct sealing to improve system efficiency. A 10% discount program acknowledges service for seniors, military personnel, veterans, first responders, and teachers, while financing options through approved credit assist homeowners managing larger investments.
Customer experiences reveal both strengths and challenges. Reviewer Jean Zahir praised Nate and his crew for professional furnace and air conditioner installation, noting honest pricing and thorough option explanations. One reviewer recounted a freezing emergency during a winter storm where Dean coordinated same-day Bryant furnace and AC installation, with technicians Armando and Quincey completing the work efficiently. However, Uriah Harston described frustration with gas leak diagnostic pricing that escalated from the quoted $105 service call to additional labor charges, feeling the communication omitted key details. Another customer documented recurring heating problems in a new construction home requiring multiple service calls within weeks, ultimately involving Chuck's son Mike for repairs.
What Customers Say
Four reviewers mentioned specific technicians by name, with positive experiences often citing Dean, Nate, Armando, and Quincey. Negative feedback centers on pricing transparency and communication during diagnostic visits, while favorable reviews emphasize installation quality and responsiveness during emergencies. The rating spread shows a significant gap between 5-star and 1-star experiences, suggesting service consistency varies by job type and technician.
Working Hours
| Sunday | Closed |
| Monday | 8 AM–5 PM |
| Tuesday | 8 AM–5 PM |
| Wednesday | 8 AM–5 PM |
| Thursday | 8 AM–5 PM |
| Friday | 8 AM–5 PM |
| SaturdayToday | Closed |
Services
New Installation
Professional installation of Bryant heating and cooling systems, including heat pumps and high-efficiency furnaces.
Repair Service
Diagnosis and repair for all HVAC makes and models, with emergency service availability.
System Replacement & Upgrade
Equipment retrofit and replacement services when existing systems reach end of functional lifespan.
Indoor Air Quality
Advanced air purification using REME HALO technology to eliminate allergens and pathogens.
Service Agreements
Regular maintenance programs that keep systems running efficiently and extend equipment lifespan.
Commercial HVAC
Installation and service solutions tailored for commercial buildings and businesses.
Sheet Metal Fabrication
Custom ductwork fabrication in-house for precise installation and system optimization.
Air Duct Sealing
Sealing services that improve system efficiency and reduce energy waste.