Hess Heating & Cooling, LLC

Hess Heating & Cooling operates as a heating and cooling contractor serving Columbus, Ohio, and maintains a 4.7 star rating derived from 13 homeowner reviews. The company provides round-the-clock availability across all seven days, responding to both scheduled maintenance requests and urgent system failures. Customer feedback indicates the business handles furnace replacements, emergency repairs, and diagnostic services for residential properties across the metro area.

Customer reviews highlight several distinguishing service qualities. Multiple reviewers describe same-day response capabilities during emergency situations, emphasizing that the team arrives quickly and works efficiently to restore heating function. Pricing emerges as another consistent theme, with several customers noting competitive cost comparisons against other local estimates. A handful of reviews specifically mention the technician following up within 24 hours to confirm system performance after repairs, suggesting a post-service customer care practice.

Specific customer scenarios include a reviewer whose furnace failed during single-digit temperature weather, requiring evening diagnosis and same-week replacement scheduling. Another homeowner recounts an emergency repair while traveling out of town, with the spouse managing communication and the team completing the work promptly. A third describes troubleshooting guidance provided remotely with photo-based diagnostic assessment. The primary technician named across multiple reviews is George, whom customers credit with clear communication, technical accuracy, and professional conduct throughout service calls.