New view Services & hvac systems LLC

New View Services & HVAC Systems LLC operates as a Columbus-based heating and cooling contractor, providing round-the-clock availability to residential customers across the metro area. With a current rating of 2.1 stars from seven customer reviews, this family-owned business has garnered mixed feedback from homeowners who have engaged their services for furnace diagnostics, AC repairs, and system installations. The company maintains 24/7 emergency availability, ensuring that customers experiencing heating or cooling failures can reach out outside standard business hours.

Customer reviews reveal a polarized service experience. Among the five negative reviews, common complaints include missed appointments, unreturned calls, and failure to complete promised follow-ups on diagnostic work. However, two customers awarded five-star ratings, with one reviewer specifically praising technician Travis for honest assessments and knowledgeable recommendations. A separate reviewer cited reliable, efficient service with strong customer care. The disparity in customer experiences suggests service quality may vary based on the specific technician assigned and the nature of the repair needed.

Sara Owens described a holiday-weekend emergency in late November where her family's furnace failed, leaving their home at 52 degrees with outdoor temperatures at 17 degrees wind chill. The assigned technician conducted a diagnostic but reportedly did not follow through with parts research or warranty communication despite multiple customer attempts to reach the company. Conversely, Mohammedali G reported a positive experience with Travis, recommending the technician to others in his network. Mazen Subuh warned against prepaying for work, recounting a scenario where payment resulted in blocked communication.