RMS Plumbing & Drain

RMS Plumbing & Drain operates as a plumbing contractor serving homeowners in Massillon, Ohio, and surrounding communities. The business maintains a 4.9-star rating compiled from 182 customer reviews, reflecting consistent service quality across its client base. Operating hours span Monday through Thursday from 8 AM to 5 PM, with the company closed on weekends. Andrew emerges as the primary service technician referenced across multiple customer accounts, handling drain repairs, faucet installations, and routine maintenance requests for residential clients.

The contractor distinguishes itself through transparent pricing practices and educational customer interactions. Reviewers consistently note that service costs are presented upfront before work begins, eliminating unexpected charges upon invoice completion. Beyond resolving immediate plumbing issues, Andrew takes time to explain underlying problems and demonstrate preventive maintenance techniques, empowering homeowners to reduce future repair needs. This approach transforms a standard service call into an informative experience.

Customer scenarios reveal specific capabilities worth noting. One reviewer described a severe floor drain blockage connected to kitchen lines, noting Andrew worked through extensive clogs without requiring excavation. Another client called for same-day sink drain repair and received prompt arrival and immediate resolution. A third homeowner requested weekend assistance for an outside faucet issue, describing the technician as professional, quick, and reasonably priced. These accounts demonstrate handling of both routine maintenance and challenging drain situations.