Sears Appliance Repair

Sears Appliance Repair serves Massillon and surrounding Stark County communities with appliance repair services, operating seven days a week from 7 AM to 11 PM. The business holds a 4.2-star rating drawn from 79 customer reviews, positioning it among the more reviewed appliance repair options in the area. As a Sears Home Services location, the company provides repair services for major household appliance brands, bringing manufacturer-backed expertise to residential customers in northeastern Ohio.

Being part of the Sears Home Services network gives this location access to brand-specific diagnostic training and replacement parts for common appliance issues. The extended daily operating hours ensure homeowners can schedule repairs during evenings and weekends, which proves valuable when an oven fails before a holiday dinner or a refrigerator stops cooling unexpectedly. The service model emphasizes dispatching trained technicians to residential addresses rather than requiring customers to transport appliances to a shop.

Positive reviews highlight specific technicians who delivered memorable service. Reviewers name Todd, who accommodated an evening appointment and earned praise for his experience, and Joe, who took time to educate a customer about refrigerator maintenance. Mark resolved a washer issue quickly, while another technician identified a problem immediately and saved a customer from further troubleshooting. Negative feedback centers on scheduling reliability, with some customers reporting missed appointments and communication challenges.