The Heat Pump Store

The Heat Pump Store operates from a Parkrose showroom at 11933 NE Sumner Street with Oregon contractor license CCB# 177229 and Washington license L&I# HEATPPS892DB. Serving the Portland metro area alongside nearby communities including Beaverton, Gresham, and Hillsboro, the company has earned a 4.9-star average across 338 customer reviews. This locally-established business specializes exclusively in heat pump technology, offering both residential and commercial installations. Homeowners throughout the eastern Portland suburbs and surrounding cities can access in-home consultations or visit the showroom directly.

What distinguishes this contractor is their Daikin product partnership alongside a rare DIY mini split installation program that lets handy homeowners self-install ductless systems. The Heat Pump Store maintains three Oregon showrooms in Portland, Eugene, and Salem, positioning them as a regional resource rather than a one-location operation. Their Ductless Care Plan provides ongoing maintenance, and the team actively navigates utility rebates and incentive programs on behalf of customers, reducing out-of-pocket costs significantly. Electrical services are handled in-house, eliminating the need for separate contractor coordination.

Reviewers consistently highlight sales representative Rhonda Durham, who guided two separate customers through heat pump purchases. Galen Ettlin credits Rhonda with coordinating incentive programs through nonprofit Verde, saving thousands on a three-zone townhouse installation. John Carlson describes Rhonda going above and beyond to install a two-zone system in his single-wide home, a project other contractors deemed impossible. Both customers note clean, thoughtful installation crews who protected their homes during multi-story and single-wide projects respectively.