Mahalo Heating and Air Conditioning, LLC

Is this your business?
Claim your listing to verify your info and earn a verified badge.
Claim This BusinessAbout Mahalo Heating and Air Conditioning, LLC
Mahalo Heating and Air Conditioning has operated in Roseburg since 2008, building a presence across Douglas County with a current 4.7-star rating drawn from 698 client reviews. The company holds proper licensing for Oregon and maintains NATE-certified technicians, a credential that signals formal training and competency in heating and cooling system work. Homeowners in Roseburg, Sutherlin, and surrounding communities can access the full range of residential HVAC services from this locally-rooted contractor, with office hours running Monday through Friday from 8 AM to 5 PM.
What distinguishes this contractor goes beyond standard equipment listings. Mahalo participates in manufacturer rebate programs that can shave hundreds from the upfront cost of high-efficiency heating and cooling installations, a tangible benefit for budget-conscious homeowners. They also operate a maintenance plan called Mahalo Comfort Club, offering bi-annual system checkups that reviewers specifically cite as bringing confidence heading into extreme weather seasons. The company provides upfront pricing on all quoted work, a practice frequently praised across consumer reviews. Financing options stretch payment terms over time rather than forcing large upfront outlays.
Technician Troy appears repeatedly across reviews for his responsiveness and thorough service approach. When one customer's heater failed on a Sunday morning in sub-freezing temperatures, Troy arrived within three hours, the customer noted her 83-year-old husband was home and the situation was urgent. He communicated the cost difference for weekend service before proceeding, leaving the decision to the homeowner. Another reviewer describes Troy sending advance notice of his arrival along with a photo for identification, then emailing findings with photos of working components after completing semi-annual maintenance on the heating and cooling system.
What Customers Say
The 5-star reviews consistently mention friendly, communicative technicians who explain issues clearly, five customers specifically call out the scheduler for accommodating busy schedules. One review points to higher weekend service rates, though the same reviewer emphasizes transparency about costs before work began. Across the sample set, emergency same-day response appears in two ratings, with one noting rapid arrival despite the request coming on a Sunday.
Working Hours
| Sunday | Closed |
| Monday | 8 AM–5 PM |
| Tuesday | 8 AM–5 PM |
| Wednesday | 8 AM–5 PM |
| ThursdayToday | 8 AM–5 PM |
| Friday | 8 AM–5 PM |
| Saturday | Closed |
Services
AC Installation, Repair & Maintenance
Complete air conditioning services covering new installations, diagnostic repairs, and seasonal tune-ups for split systems and ductless mini-splits.
Heating System Installation, Repair & Maintenance
Furnace and central heating work including heat pumps, dual fuel systems, new installations, and winter emergency repairs.
Indoor Air Quality Solutions
Air filtration, purification, UV germicidal lights, smoke and carbon monoxide detectors, ERVs, and blower door testing for whole-home air management.
Heat Pump Services
Heat pump installation and maintenance including geothermal systems and heat pump-specific repair services for year-round efficiency.
Commercial HVAC
Installation, repair, maintenance, and replacement services for commercial buildings across Douglas County businesses.
Maintenance Plans
The Mahalo Comfort Club provides scheduled bi-annual system checkups with priority scheduling and discounted repairs.