Johnstone Supply

Johnstone Supply operates as an HVACR parts wholesaler in Salem, Oregon, distributing heating, ventilation, air conditioning, and refrigeration components exclusively to licensed contractors. The business maintains a 4.1-star rating drawn from 14 customer reviews, with operating hours spanning Monday through Friday from 7 AM to 5 PM. Located in Oregon's capital city, this supplier caters to professional HVAC technicians rather than residential homeowners, aligning with industry regulations that restrict wholesale distribution to credentialed tradespeople. The review corpus reflects a mix of long-term contractor relationships dating back years alongside occasional friction with customers unfamiliar with distributor policies.

As a trade wholesaler, Johnstone Supply differentiates itself through counter-based service where experienced staff assist contractors with parts identification, compatibility questions, and same-day inventory access. The review commentary highlights staff willingness to advocate for contractors facing product issues, a service model built on technical knowledge rather than retail transaction volume. Several reviews reference Phil by name as a knowledgeable counter professional, while others mention Dillon as responsive to parts inquiries. The distributor does not maintain a public-facing service menu as homeowners would expect from a contractor, focusing instead on B2B relationships with licensed installation and repair professionals.

Customer stories drawn from reviews reveal specific scenarios that illustrate the wholesaler's operational character. One reviewer describes Phil going to bat for them when product problems arose, while another notes Dillon consistently prompt parts procurement. Negative reviews stem from non-contractor customers denied sales, with two one-star ratings explicitly referencing refusal to sell small parts to homeowners. The reviewer Ken Klus documented a dispute about pricing differential compared to Thermal Supply, while Tim Ramey described frustration over policy enforcement when his contractor was the established customer. Long-term contractor Ron Peters defended the staff against accusations of rudeness, describing the transactional approach as standard practice protecting professional reputation.