Hatch Plumbing & Heating

Hatch Plumbing & Heating maintains a strong 4.5-star rating across 55 customer reviews in Franklin, Pennsylvania. This dual-trade contractor handles both plumbing and heating systems, serving residential clients throughout the Franklin area and surrounding communities in northern Pennsylvania. The company operates Monday through Friday from 8 AM to 4:30 PM, providing scheduled service calls for routine maintenance and repair work.

The contractor distinguishes itself through responsive emergency service, as evidenced by multiple reviewers describing same-day or after-hours assistance during critical heating failures. One reviewer detailed how the technician arrived outside normal business hours to ensure the correct part was ordered before an extreme cold snap and the Christmas holiday. Another customer noted the team worked for several hours to clear a stubborn French drain clog that had caused persistent basement flooding. These accounts suggest the company prioritizes urgent situations and invests significant labor to resolve challenging problems rather than recommending expensive replacements.

Customer feedback consistently references professional communication and educational approach. Reviewers describe technicians who take time to explain issues so homeowners understand the problem and recommended solutions. One client specifically mentioned the office staff followed up to ensure the repair was completed in a timely manner and done correctly. The combination of technical skill and customer education appears to be a hallmark of their service approach.