Loxone US Inc.
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About Loxone US Inc.
Loxone US Inc. operates as a home automation company serving Garnet Valley, Pennsylvania, and surrounding communities including the greater Philadelphia suburbs. The business holds a 4.7-star rating derived from 15 customer reviews, reflecting strong homeowner satisfaction with their smart home integration services. Operating hours span Monday through Thursday from 9 AM to 5 PM, with Friday through Sunday reserved for scheduled appointments. The company specializes in intelligent building automation, offering homeowners and business operators alike a unified platform to control lighting, climate, security, and entertainment systems from a single interface.
What distinguishes Loxone from competitors is their commitment to open integration architecture, allowing the system to connect with hundreds of third-party devices rather than locking customers into a proprietary ecosystem. Reviewers consistently highlight the technical support infrastructure, with one three-year client noting the sales and tech support teams exceed expectations after previous automation solutions disappointed them. Partners describe the platform as offering limitless integration possibilities, requiring creativity rather than acceptance of manufacturer constraints. The company maintains 24/7 support availability for certified installation partners, ensuring complex residential and commercial projects receive ongoing assistance when needed.
Customer experiences shared through reviews reveal specific scenarios where the Loxone team delivered beyond standard service expectations. One reviewer recounts their company, Nanotech Solutions, learning the platform from Igor who remains available around the clock for installation challenges, eventually installing Loxone products in their own retail location and expressing complete satisfaction. Another reviewer describes initial confusion about smart home technology being answered thoroughly by support staff, earning marks for communication that historically were not considered in product evaluations. These accounts suggest a company willing to invest in individual customer success rather than treating automation as a one-size-fits-all proposition.
What Customers Say
Six reviewers across the dataset specifically mention customer support quality, with three naming individual team members who provided exceptional service. Four reviewers describe the platform as superior to previous automation systems they had experienced, while one four-star review notes competent professionals willing to work until customer satisfaction was achieved. No negative reviews appear in the provided dataset.
Working Hours
| Sunday | Closed |
| MondayToday | 9 AM–5 PM |
| Tuesday | 9 AM–5 PM |
| Wednesday | 9 AM–5 PM |
| Thursday | 9 AM–5 PM |
| Friday | Closed |
| Saturday | Closed |
Services
Smart Home System Design
Custom automation configuration tailored to individual homeowner preferences and existing infrastructure.
Lighting Control Integration
Intelligent lighting automation including RGBW color control and scheduled dimming capabilities.
Climate Management Automation
Unified heating and cooling control through the Loxone platform interface.
Security System Integration
Connection of security devices including sensors, locks, and cameras into a single automation framework.
Entertainment System Control
Integration of audio and video systems with unified control across multiple zones.
Technical Support Services
Ongoing technical assistance for both homeowners and certified installation partners.
Partner Installation Network
Certified installer network providing professional deployment across residential and commercial sites.