Brubaker Inc.

Brubaker Inc. operates as an employee-owned appliance store at 1284 Rohrerstown Road in Lancaster, Pennsylvania, serving residents throughout Lancaster County with kitchen and laundry appliances since 2009. The business has earned a perfect 5.0-star rating across 428 customer reviews, reflecting consistent customer satisfaction over more than fifteen years of operation. As a member of the Lancaster Chamber of Commerce & Industry and affiliated with the National Kitchen and Bath Association and the U.S. Green Building Council, Brubaker Inc. provides refrigerators, washers, dryers, ranges, ovens, and dishwashers to homeowners seeking quality appliances and professional service.

What distinguishes Brubaker Inc. from regional competitors is their employee-owned structure, which translates into invested team members who understand products deeply. The store offers package deals, manufacturer rebates, and easy financing through Synchrony Home, making major appliance purchases more accessible. As a proud member of Nationwide Marketing Group, Brubaker Inc. was recognized as the 2024 Partner of the Year for Sustained Excellence, demonstrating manufacturer-level recognition for operational consistency. Their appliance parts and service department handles repairs post-purchase, while their showroom allows customers to compare models in person before buying.

Customer reviews repeatedly highlight specific team members who deliver exceptional service. Technician Dan earned praise for meticulously removing protective coverings from appliances and thoroughly explaining all settings on three new appliances, including a refrigerator weighing over 400 pounds. Salesperson Roy Geiser guided one customer through dishwasher options and explained features in detail, while installer Jaidaan demonstrated expertise in proper installation techniques like high-loop plumbing that previous contractors had missed. Another reviewer noted that Dan went out of his way to resolve a kitchen issue beyond standard delivery duties.