Duquesne Light Company
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About Duquesne Light Company
Duquesne Light Company supplies electricity to customers across the Pittsburgh metropolitan area, including neighborhoods throughout Allegheny County. The utility holds a 1.3-star average rating drawn from 556 customer reviews, indicating significant dissatisfaction among its subscriber base. Operating hours span Monday through Friday from 8 AM to 5 PM, with weekend availability closed to walk-in traffic.
The company functions as a regional electric utility, which means customers within its service territory do not have the option to select an alternative electricity provider. This monopolistic structure means residents must accept the company's pricing models and service terms as the sole option for residential power delivery in covered areas.
Customer feedback reveals recurring frustrations with billing amounts that exceed expectations given normal consumption patterns. One reviewer documented electric bills jumping from $299 to $443 within a single month for a two-bedroom townhouse occupied by two working adults maintaining conservative thermostat settings. Another customer described power outages occurring repeatedly with no meaningful recourse or compensation offered. A single positive note mentioned representative Ashley assisting with navigating time-of-use rate applications.
What Customers Say
556 reviewers assign an average of 1.3 stars, with recurring complaints about billing amounts exceeding what usage patterns justify and repeated service interruptions. Positive feedback is rare and limited to individual customer service interactions.
Working Hours
| Sunday | Closed |
| Monday | 8 AM–5 PM |
| Tuesday | 8 AM–5 PM |
| Wednesday | 8 AM–5 PM |
| Thursday | 8 AM–5 PM |
| FridayToday | 8 AM–5 PM |
| Saturday | Closed |
Services
Electricity Distribution
Delivers power to residential and commercial customers throughout the Pittsburgh service territory.
Billing and Meter Reading
Issues monthly bills based on meter consumption data and applied rate structures.
Time-of-Use Rate Programs
Offers optional rate structures for customers willing to shift usage to off-peak hours.
EV Distribution Rate
Provides special pricing for electric vehicle charging infrastructure.
Customer Service Support
Assists with account questions, rate applications, and service troubleshooting during business hours.