Vitale & Son Plumbing, Heating and A/C

Vitale & Son Plumbing, Heating and A/C holds a 4.9-star rating across 123 customer reviews, establishing them as a highly regarded HVAC contractor in the Poconos region of Pennsylvania. The company operates as a full-service provider offering plumbing, heating, and air conditioning solutions for both residential and commercial properties. Their service hours run Monday through Friday from 8am to 5pm, with Saturday availability from 8am to 12pm and Sunday marked as closed. The business appears to maintain a strong local presence, serving customers throughout the Poconos area with a focus on delivering what they describe as the best customer service in the region.

What distinguishes this contractor from others in the area is their expertise with specialty heating systems, particularly the Ascent combi boiler which multiple reviewers specifically mention selecting with confidence. Their service offerings extend beyond standard HVAC work to include bathroom remodeling projects, hot water heater service and replacement, and winterization services for seasonal properties. The company handles both new installations and system replacements, with recent work including split system installations in home additions. Their commercial and residential capabilities allow them to serve a diverse client base across the region.

Customer reviews consistently highlight specific technicians who delivered exceptional service. Fazeela Twahir described Joe as patient and not rushed, handling all questions thoroughly while completing a heating system replacement flawlessly within two days. Geoff Brooks mentioned Joe thoroughly explained HVAC problems and resolved a backup heat issue that previous contractors could not fix, describing the technician as honest and taking pride in work. Ivan Stoltzfus recounted Joe providing emergency winterization for a cabin during the coldest part of winter when mini splits failed, ensuring the property was protected until a new heater could be installed.