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About IC Heating & Air Conditioning, Inc.
IC Heating & Air Conditioning, Inc. serves homeowners in West Chester, Pennsylvania, earning a solid 4.0-star rating across 10 customer reviews. The contractor handles residential heating and cooling needs, with reviewers specifically citing furnace repairs, thermostat installations, and new AC system installs including ductwork and split UNITS. Callers can reach the office directly at (610) 636-6441.
Customer feedback consistently highlights rapid response times as a defining strength. Multiple reviewers describe same-day service arrivals, with technicians arriving promptly during urgent situations including weekend furnace failures. The team also receives marks for professional conduct, with one reviewer noting a technician maintained a clean work area following a thermostat installation.
Named technicians appear throughout the review record. Reviewers describe Izzy handling furnace diagnostics and multi-system installations, with one customer noting Izzy's son assisted on a ductwork project. Another technician, Mazin, performed a thermostat hookup and received praise for professionalism. However, three negative reviews raise concerns about reliability: one homeowner reports a missed appointment with no apology, another describes multiple ignored calls, and a third alleges unprofessional conduct during a parking dispute.
What Customers Say
6 of 10 reviews award 5 stars, citing same-day response, fair pricing, and thorough repairs. The 1-star reviews (3 total) flag customer service breakdowns: unreturned calls, missed appointments, and a confrontation over parking. The 3-star entry acknowledges past quality work but describes a recent pattern of non-responsiveness.
Services
Furnace Repair & Service
Diagnostic and repair services for furnace failures, including weekend emergency calls.
Thermostat Installation
Installation and hookup of new thermostats, with one reviewer noting clean work-area completion.
AC System Installation
New cooling system installs including ductwork and additional splits for secondary rooms.
Heating System Repair
Resolution of heating issues across multiple properties, with one reviewer noting cost savings.
System Tune-Ups & Maintenance
Preventive maintenance services. Specific terms and frequency are not detailed in available materials.