ARS / Rescue Rooter

ARS and Rescue Rooter operates as a full-spectrum heating and cooling contractor serving Columbia, Newberry, and Lexington, South Carolina. The company maintains a 4.4-star rating across 3,642 client reviews and operates around the clock every day of the week under license M2842. Homeowners throughout the Midlands region rely on this team for AC repairs, heating system installations, and routine HVAC maintenance.

What distinguishes this contractor is the Exceptional Service Guarantee, which commits technicians to remain on site until the client confirms full satisfaction. All field technicians pass drug testing and background checks before entering customer homes, and the company provides upfront written estimates before any work begins with no concealed costs. Financing options extend to qualifying homeowners needing payment flexibility, while the specialty services include indoor air quality assessments and Lennox system installations.

Customer reviewers describe specific technician interventions worth knowing. Tyler Thomas guided a family through emergency replacement of a 21-year-old system during cold weather, coordinating financing and personally tracking progress to ensure on-time installation. Randy Burt responded during a Christmas-weekend crisis, explaining SEER ratings, local utility rebates, and AHRI certification details while offering to return on his day off to walk the homeowner through the new equipment. Wayne M received same-day service for a second-floor water heater installation, with the technician demonstrating proper operation before departing.