New Wave Heating & Air

New Wave Heating & Air maintains a perfect 5-star rating across 33 verified customer reviews, solidifying its reputation as Conway's most trusted heating and cooling specialist. This family-owned contractor serves an extensive territory spanning Conway, Myrtle Beach, North Myrtle Beach, Horry County, Georgetown County, and Marion County, delivering both residential maintenance and custom new construction installations throughout the region. The company operates with extended availability, maintaining 24-hour emergency response capability Monday through Friday, with Saturday service until 9 PM and Sunday hours until 1 PM, ensuring climate control issues never become prolonged discomforts for area homeowners.

What distinguishes New Wave Heating & Air from regional competitors is their commitment to transparent, personalized service without aggressive upselling. The company distinguishes itself through meticulous attention to detail and dedicated client communication, bringing each homeowner's vision for comfort to reality rather than pushing unnecessary equipment replacements. Their three-step process streamlines customer interaction: request a quote, schedule an in-person property assessment, then approve the estimate before work begins, eliminating ambiguity around pricing and scope. Notably, their service approach emphasizes finding repairs over replacements whenever feasible, a philosophy that has saved multiple customers significant expense.

Customer stories from the past year illustrate this service philosophy in action. When one Conway resident's AC failed during a summer heat wave reaching triple digits, a previous contractor had charged excessively without resolving the issue. Tyler from New Wave arrived, diagnosed the actual problem within the hour, and restored cool air the same day at a reasonable cost. Another homeowner received a second opinion suggesting complete system replacement, only to have Tyler identify and repair a specific component for a fraction of that estimate. Technicians referenced by name in reviews consistently demonstrate on-time arrival, technical knowledge, and fair pricing, earning the company recommendations across multiple reviewer endorsements.