Sears Appliance Repair

Sears Appliance Repair operates as a service location in Conway, South Carolina, delivering appliance repair solutions to residents across the greater Horry County region. With a customer rating of 4.6 stars drawn from 164 verified reviews, the business maintains standard daily operating hours from 7:00 a.m. to 11:00 p.m., providing accessibility for homeowners managing busy schedules. The Conway location serves surrounding communities throughout the coastal plain of South Carolina, addressing common household appliance failures that disrupt daily routines.

The service model centers on dispatching trained technicians to residential addresses following appointment scheduling. Review feedback indicates that communication processes have incorporated automated messaging systems, with some customers reporting challenges in reaching live support staff during scheduling and follow-up phases. The business operates under the Sears Home Services umbrella, connecting with a national service network for parts procurement and technical support resources.

Customer experiences documented in reviews reveal contrasting service outcomes. Technicians named Terrence and Steven received notable praise for their technical knowledge, professionalism, and customer communication. One reviewer described Terrence as knowledgeable and welcomed back to their home, while another noted Steven called ahead to confirm arrival and arrived on time. However, other reviewers cited extended wait times, automated scheduling frustrations, and instances where repairs were not completed to satisfaction, including a case spanning three weeks without resolution after payment was processed.