Palmetto Heating & Cooling

Palmetto Heating & Cooling operates as a full-service HVAC contractor serving Florence and the surrounding Pee Dee region of South Carolina. With 87 verified customer reviews generating a 4.3-star average rating, the company has built a documented track record handling residential heating and cooling needs across the community. Their service fleet operates during standard business hours Monday through Friday from 8 AM to 5 PM, with 24-hour emergency availability for urgent repairs outside normal operating windows.

What distinguishes Palmetto Heating & Cooling from neighboring contractors is their multifaceted approach to system care. Beyond standard installations and repairs, they fabricate custom security cages for outdoor equipment, a practical solution for homeowners seeking physical protection for condensing units. Their maintenance agreement programs offer tiered coverage options, allowing customers to select protection levels matching their budget and system age. The company maintains partnerships with major equipment manufacturers including Carrier, Trane, Heil, Rudd, and Goodman, enabling flexible recommendations based on homeowner preferences rather than limited product lines.

Customer experiences reveal a mixed service reality worth examining. Multiple reviewers praised specific technicians: Leigh earned recognition for helping navigate pricing comparisons against competitor quotes, while Phillip drew consistently positive mentions for thoroughness and professional conduct. However, two recent reviews documented significant frustrations, one homeowner reported a $15,000 new system failing to maintain comfortable temperatures, with a follow-up visit adding refrigerant to what should have been a sealed new installation. Another new construction customer experienced premature equipment failure. These accounts suggest quality control variability worth considering when evaluating the company for a substantial investment.