Disaster Plus

Disaster Plus has operated as a locally owned water damage restoration company serving the greater Charleston area since 1986, making it the longest-established firm of its kind in the Lowcountry. Founders Fred and Tracy Norris bring combined experience spanning seven decades, having handled nearly every residential and commercial disaster scenario imaginable. The company maintains 24/7 emergency availability and serves Mount Pleasant along with surrounding Charleston communities. With 226 verified five-star reviews, the company has earned an exceptional reputation among local homeowners who have faced flooding, pipe bursts, and water emergencies.

What distinguishes Disaster Plus from other restoration contractors is their commitment to guiding homeowners through the entire recovery process, including insurance navigation, a level of support that reviewers consistently praise. The company invests in state-of-the-art equipment and modern drying technology to ensure thorough moisture extraction and prevent secondary damage to building materials. Unlike volume-driven franchises, this family-owned operation assigns dedicated technicians who follow projects from start to finish, providing transparent communication during stressful situations. Their longevity in a competitive market speaks to consistent service quality and customer trust accumulated over nearly four decades.

Homeowners repeatedly mention specific technicians who turned stressful situations into manageable experiences. Reviewer Gray Canvas described how James and Joe arrived the same day to set up drying equipment after a water emergency, taking time to explain the process and moisture monitoring schedule before returning to complete the job. Another reviewer, Jenna Canitz, called Disaster Plus on a Sunday following a burst water line that flooded her home; the team arrived within hours and guided her through the entire insurance and restoration process. Andrew Grubbs has relied on Disaster Plus twice over ten years for ruptured pipe emergencies, noting both their rapid response and fair pricing. These named technician experiences reflect the company's emphasis on assigning skilled, communicative professionals rather than rotating crews.