Ellis Heating & Air Inc

Ellis Heating & Air Inc serves residential clients in Myrtle Beach and Conway, South Carolina, offering installation, maintenance, and emergency repair for heating and cooling systems. The company maintains 24-hour availability Monday through Saturday with a No-Overtime Fee Guarantee, ensuring homeowners receive after-hours service without additional charges. With a current rating of 2.2 stars across 10 customer reviews, prospective clients should carefully examine recent feedback before scheduling service.

The company markets what it calls Gold Star Service, emphasizing responsive phone answering and courteous treatment from initial contact through job completion. Their website references financing options available exclusively to South Carolina residents, which may benefit homeowners exploring payment plans for system replacements. A published testimonial from a Conway homeowner praises the team for communicating clearly and adapting installation approaches for older homes, suggesting experience with retrofitting heating systems in established properties.

Customer reviews present mixed experiences. A five-star reviewer credits the company with same-day response during a system failure, praising the technician's prompt arrival and knowledgeable service. However, other reviews describe significant frustrations including scheduling delays, incorrect equipment removal, incomplete work, and communication gaps where technicians left without explaining next steps. One reviewer noted electrical problems were discovered late in the service process, resulting in additional weekend charges. The pattern across negative reviews centers on communication rather than technical competence.