McCarroll Heating & Air

McCarroll Heating & Air has served the Hendersonville area as a family-owned HVAC contractor for decades, earning a 3.9-star rating across 30 customer reviews. The company operates Monday through Friday from 7:30 AM to 5 PM, providing heating and cooling services to homeowners throughout Sumner County. While the business has maintained a steady presence in the local market, prospective clients should note that several reviewers experienced challenges with communication and follow-through after initial consultations.

What distinguishes McCarroll Heating & Air from neighboring contractors is their willingness to respond during weather emergencies. One reviewer noted a technician arrived on Christmas Eve during an ice storm to restore heating, then followed up over the holiday weekend to ensure continued operation. Another customer praised their practice of inspecting the full system, not just the reported issue, with technicians checking furnace components during compressor repairs. However, these positive service moments contrast with documented concerns about ductwork installation quality and office communication delays.

Several reviewers specifically named technicians who handled their situations. Elizabeth called on a Thursday evening during the December 2022 ice storm and received same-day service from a tech who got her heating running that night. Jeff mentioned consistent on-time arrivals across multiple service calls, with technicians identifying issues beyond the initial complaint. These accounts represent the responsive service that some customers experienced, particularly during emergency situations.