Jellico Utilities Authority

Jellico Utilities Authority provides electric, water, and wastewater services to residents and businesses in Jellico, Tennessee. The municipal utility operates from an office at 992 5th Street and maintains hours of 8 a.m. to 4 p.m. Monday through Friday. Based on 22 customer reviews aggregated across review platforms, the utility holds a 1.9-star average rating, placing it among the lowest-rated utility providers in the region. Customers in the Jellico area must rely on this provider for essential electricity service, as municipal utilities typically operate as exclusive service providers within their designated territories.

The utility participates in several industry organizations including the Tennessee Valley Authority, American Public Power Association, and Tennessee Municipal Electric Power Association. Website resources indicate programs such as the EnergyRight Program, Caring Hearts assistance initiative, and Round-Up Program for bill payment support. The SmartHub online platform allows customers to manage accounts digitally, while landlord agreement services accommodate rental property managers. The utility maintains a presence on Facebook for customer communications and publishes board meeting public notices on its website.

Customer reviews document recurring frustrations with billing practices and service reliability. One reviewer recounts paying a bill early in the morning only to have power disconnected 15 minutes later after a late-payment report was already generated, resulting in a $60 additional charge. Another describes receiving a $600 electric bill for an apartment where tenants were present only five days weekly with minimal electricity usage. Multiple reviewers cite frequent power outages occurring several times weekly over multi-year periods without explanation, along with complaints of rude telephone interactions when attempting to resolve disputes.