ATC Cooling & Heating
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About ATC Cooling & Heating
ATC Cooling & Heating maintains a 4.8-star average across 182 verified client assessments in Kingsport, Tennessee. The contractor operates Monday through Friday from 7:30 AM to 5:00 PM, providing heating and cooling services to residential and light commercial property owners throughout the region. Reviewers consistently highlight the company's communication practices, noting appointment confirmation messaging and technician tracking applications that inform clients of arrival windows.
The company focuses on system diagnostics, preventive maintenance, and equipment replacement services. Customer feedback references experience with major equipment brands including Trane systems, indicating broad exposure to various heating and cooling configurations. Technicians communicate findings clearly, with multiple reviewers describing explanations of mechanical issues and recommended solutions.
Colin earned specific recognition for his diagnostic work on a aging Trane XR15 heat pump, conducting a thorough inspection and answering homeowner questions about system operation and longevity. Another reviewer detailed an installation completed efficiently by Nathan's crew, noting the team's professional approach and streamlined completion timeline. These individual technician accounts appear repeatedly in client feedback, suggesting consistent service delivery across different service calls.
What Customers Say
Positive reviewers consistently reference specific technicians by name while noting professional communication and diagnostic thoroughness. One dissatisfied client cited pricing concerns regarding service call charges and repair estimates, though the company subsequently issued a refund and maintenance offer in response. Across all assessed feedback, technical competence receives more frequent praise than pricing satisfaction.
Working Hours
| SundayToday | Closed |
| Monday | 7:30 AM–5 PM |
| Tuesday | 7:30 AM–5 PM |
| Wednesday | 7:30 AM–5 PM |
| Thursday | 7:30 AM–5 PM |
| Friday | 7:30 AM–5 PM |
| Saturday | Closed |
Services
Heating System Repair
Diagnosis and repair of furnaces, heat pumps, and related heating components in residential systems.
Cooling System Repair
Air conditioning diagnostics, refrigerant service, and cooling system restoration for standard residential setups.
New Equipment Installation
Removal of aging systems and installation of replacement heating and cooling units, with reviewer references to complete replacement projects.
Preventive Maintenance
System inspections, filter service, and seasonal tune-ups designed to extend equipment operational life.
Diagnostic Assessment
Technical evaluation of system conditions with detailed explanations of findings and repair recommendations.