1st Choice Heating and Air
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About 1st Choice Heating and Air
1st Choice Heating and Air maintains a near-perfect 4.9-star rating across 155 client reviews in Knoxville, Tennessee. This level of feedback suggests a operations-focused team that prioritizes consistent service delivery and follow-through. The business handles furnace repair, heating system installation, and routine maintenance for homeowners throughout the Knoxville metro area. Potential clients can reach the team directly at (865) 816-4488 during listed weekday hours.
Review-derived details reveal certain distinguishing practices worth noting. Multiple reviewers reference the team identifying code compliance improvements that original builders overlooked, suggesting attention to regulatory standards during installation work. One reviewer describes the crew completing an entire HVAC replacement within a single afternoon, indicating capacity for efficient large-scale projects. The business appears to handle Trane equipment based on customer descriptions of heat pump installations.
What Customers Say
Four of five detailed reviews award 5 stars, praising same-day service, fair pricing, and thorough explanations of repair options. Positive reviews specifically mention the technician explaining alternatives and comparative costs before proceeding. The sole negative review cites a pricing discrepancy regarding thermostat replacement.
Working Hours
| SundayToday | Closed |
| Monday | 8 AM–5 PM |
| Tuesday | 8 AM–5 PM |
| Wednesday | 8 AM–5 PM |
| Thursday | 8 AM–5 PM |
| Friday | 8 AM–5 PM |
| Saturday | 9 AM–1 PM |
Services
Furnace Repair
Diagnostic and repair services for heating systems experiencing performance issues or failure.
Heating System Installation
Full HVAC system replacement completed within a single workday according to one reviewer.
Heat Pump Installation
Trane heat pump installation with code compliance assessment included in the scope.
HVAC Maintenance
Routine servicing to maintain system performance and extend equipment lifespan.
System Diagnostics
Thorough problem identification with explanation of repair alternatives and cost comparisons.