1st Choice Heating and Air

1st Choice Heating and Air operates as a residential HVAC contractor in Knoxville, Tennessee, delivering furnace repair, heat pump installation, and system maintenance across the metro area. With 138 verified customer reviews yielding a 4.9-star average rating, the company has built a steady reputation through transparent pricing and owner-direct involvement on job sites. Owner Igor manages service delivery personally, answering calls and diagnosing equipment alongside his technicians, which distinguishes the operation from larger dispatch-driven services that frequently send different technicians per call. Service hours span Monday through Saturday, accommodating routine scheduling as well as urgent repair needs.

Customer reviews consistently highlight two differentiating practices: Igor's on-site presence during installations and his thorough code-compliance inspections that go beyond the immediate repair. Charlie Witherspoon's five-star review described how Igor identified structural code deficiencies from the original builder during a Trane heat pump install, issues that would have shortened the new unit's lifespan if left uncorrected. William Ward's experience echoes this attention, noting Igor diagnosed his failing heating system, presented multiple repair versus replacement options with clear cost comparisons, and completed a full systemswap the same afternoon. Both reviewers emphasized that Igor explained every step and answered follow-up questions promptly, a practice that generates ongoing customer loyalty in a market where many contractors complete work without homeowner clarification.