Buie's Heating and Air, LLC

Buie's Heating and Air, LLC is a Knoxville-based HVAC contractor serving East Tennessee homeowners with a perfect 5-star rating across 153 verified reviews. The owner, Alexander Buie, holds a state contractor license and has built the company around a core team that reviewers frequently name, including technicians Shawn and Franklin. The company handles new system installations, emergency repairs, and seasonal maintenance for residential heating and cooling systems. Knoxville's humid summers and occasional winter ice storms create year-round demand for reliable HVAC service, and this team's local presence means they understand the specific climate challenges Tennessee homeowners face.

What distinguishes Buie's Heating and Air is the direct involvement of the owner in service calls, Alexander Buie himself visits properties to provide quotes, diagnose issues, and check on completed work. Reviewers consistently note his willingness to arrive same-day during emergencies, including weekend visits and late evening calls. The team arrives in uniform, wears booties inside the home, and works efficiently to complete repairs without wasting time. For systems requiring parts, Alexander arranges temporary heating solutions while waiting for components, a practical approach reviewers describe as thoughtful and customer-focused.

Customer stories from reviews paint a clear picture of the service experience. During an ice storm in early 2026, a homeowner called at 9pm when their heat failed, and Alex arrived the same evening to troubleshoot and diagnose multiple problems, keeping communication clear throughout. Another reviewer needed two new HVAC units installed in January, with technicians performing the first maintenance check in March, polite, punctual, and thorough each time. When Crystal Marcum's heat went out on a Sunday, Alex came out that day, identified the issue and contributing factors, set up temporary heat, and returned Monday to complete the repair. The combination of same-day emergency availability, owner involvement, and respectful service practices appears repeatedly across the 153 five-star reviews.