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Done Right Services operates as an HVAC contractor serving Knoxville, Tennessee, and maintains a 4.0-star rating derived from 8 customer reviews. This local contractor focuses on residential heating and cooling system installation, repair, and maintenance services within the Knoxville metropolitan area. Prospective clients considering Done Right Services can evaluate the company based on this documented customer feedback, which includes both positive service experiences and reported concerns about communication and follow-through on certain projects.
Customer feedback highlights mixed service experiences with this contractor. Several reviewers report satisfactory outcomes when technicians addressed heating and cooling system issues, with particular recognition directed toward the technical staff who performed repairs and maintenance. However, consumer reviews also document challenges including missed appointments, incomplete work on gas line installations, and difficulties with company communication and accountability. These contrasting experiences suggest the importance of clear scope definitions and written agreements when engaging this service provider.
Specific customer narratives from reviews describe resolution of air conditioning malfunctions and system performance improvements following technician interventions. Reviewers recount situations involving equipment diagnostics, component replacement, and preventive maintenance services. One account references a technician who arrived at the stated appointment time and completed work efficiently, while another describes a gas line installation that required subsequent remediation by a different service provider. These accounts provide potential clients with situational context for evaluating what service outcomes other customers have experienced with this contractor.
What Customers Say
Three of eight reviews report negative experiences citing no-show appointments, incomplete gas line work, and communication failures. Five reviewers award five stars, with four specifically mentioning the technician Tommy by name for professional, knowledgeable service. Overall rating sits at 4.0 stars, reflecting divergence between strong positive feedback for technical competence and complaints about reliability.
Services
Air Conditioning Repair
Diagnostic services and component replacement for malfunctioning AC units, including refrigerant issues and electrical faults.
Heating System Maintenance
Furnace and heat pump tune-ups to maintain operational efficiency and extend equipment lifespan.
Gas Line Installation
Natural gas line running and connection services for new appliance installations.
Preventive Maintenance
Seasonal HVAC system inspections and filter replacements to prevent unexpected breakdowns.
System Diagnostics
Comprehensive testing and identification of heating and cooling performance issues.