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About East Tennessee Plumbing & Heating, LLC
East Tennessee Plumbing & Heating, LLC operates as a plumbing contractor in Knoxville, Tennessee, holding a 3.0-star rating derived from 4 customer reviews. The business focuses on resolving urgent plumbing issues, with demonstrated expertise in well pump diagnostics and water system repairs. Service calls target residential properties throughout the Knoxville metropolitan area and surrounding communities. This contractor responds to emergency situations requiring immediate attention, particularly those involving water supply disruptions or pump failures.
The service model centers on diagnosing plumbing problems accurately and implementing targeted repairs. Review feedback indicates the team possesses technical knowledge necessary for addressing well pump issues, with one reviewer noting successful resolution of an urgent water system failure. Service delivery varies by job complexity, with emergency calls receiving priority response. The contractor maintains standard pricing structures typical for the Knoxville market, though cost estimates depend on specific repair requirements and parts needed.
Customer experiences span a range of outcomes. Darah Diggs described a positive encounter, noting the team arrived promptly and resolved her well pump issue efficiently, restoring full water functionality. Mike Pratner reported a significantly different experience, citing an 8-hour delay without warning, concerns about billing practices, and difficulty obtaining follow-up communication. Dennis Roberts simply referenced pricing concerns. These contrasting reviews suggest service consistency may vary based on individual job characteristics and scheduling factors.
What Customers Say
Mixed sentiment appears across 4 reviewers, with one 5-star endorsement praising prompt response and effective well pump repair, while two 1-star reviews cite scheduling delays and pricing concerns. The contrast between positive and negative experiences suggests variable service delivery depending on job circumstances.
Services
Well Pump Repair
Diagnosis and repair of residential well pump systems including urgent emergency calls for water supply failures.
Plumbing Emergency Service
Immediate response to urgent plumbing issues requiring same-day attention.
Water System Diagnostics
Technical assessment of water supply systems to identify failure points and recommend appropriate repairs.
Residential Plumbing Repair
Standard repair services for common residential plumbing issues affecting water flow and distribution.
Parts Replacement
Installation of replacement components for plumbing systems, with parts availability varying by job requirements.