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About Gent Heating & Cooling
GENT Heating & Cooling is a family-owned HVAC contractor operating in Knoxville and the broader East Tennessee region for more than 30 years. Founded by Shane Gent, who built the business alongside his wife Ralynne, the company specializes in residential HVAC services with a presence in Knox County and surrounding communities. The company maintains a 5-star rating based on verified customer feedback and operates from a local office staffed by experienced technicians.
What distinguishes GENT Heating & Cooling is their manufacturer certifications and specialized service capabilities. The team holds Navien Service Specialist certification for tankless water heater installations in new construction, and they install Mitsubishi mini splits known for zoned efficiency without ductwork. Their GENTCare Comfort Club offers scheduled maintenance agreements designed to extend system lifespan and reduce repair costs, while their extended warranty options provide additional coverage beyond standard manufacturer terms.
Customer reviews highlight specific technician experiences that underscore their service approach. Blake, a GENT technician, was called to a home in December 2025 where he performed a thorough system inspection, identified two issues, explained the problems to the homeowner, and completed repairs that restored the unit to proper operation. The reviewer noted Blake described each issue clearly before fixing them, and praised both field and office staff for professionalism and helpfulness.
What Customers Say
The single verified review awards 5 stars, specifically naming technician Blake for thorough diagnostics and on-site repairs, while also commendng the office scheduling staff. This aligns with the company's stated commitment to explaining issues before performing work.
Services
HVAC Installation & Replacement
Complete new system installations and existing equipment replacements using top-tier brands.
Mini Split Systems
Ductless heating and cooling installation offering zoned temperature control for individual rooms.
System Repair & Service
Diagnostic services and repairs for heating and cooling systems, including unexpected breakdowns.
Preventative Maintenance
Scheduled maintenance agreements through GENTCare Comfort Club to maintain efficiency and extend equipment life.
Duct Cleaning
Professional air duct cleaning to improve airflow and indoor air quality throughout the home.
Indoor Air Quality Solutions
Air purifiers, humidifiers, dehumidifiers, and advanced filtration to address year-round air quality concerns.
Zoning Systems
Zoned comfort solutions allowing temperature control in different areas of the home independently.