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Claim This BusinessAbout Giles Heating and Air
Giles Heating and Air serves the greater Knoxville metro and surrounding southeast Tennessee communities, including Athens, Cleveland, Loudon, Niota, Charleston, and Sweetwater. With a 4.6-star average drawn from 65 verified client reviews, the contractor has built a consistent track record across heating repair, air conditioning installation, gas line servicing, and indoor air quality testing. The company emphasizes a personal approach, telling prospective clients they will be treated like family.
This contractor distinguishes itself through gas unit expertise and comprehensive air quality services. Beyond standard heating and cooling repairs, they offer gas line installation and safety inspections alongside air quality testing, a combination that addresses both system performance and homeowner health concerns. Their service area stretches from Loudon through Cleveland, covering multiple communities in between, which speaks to operational capacity for both scheduled maintenance and urgent calls.
Client feedback highlights specific scenarios worth noting. One reviewer described a same-day emergency where Tony arrived within 90 minutes of the initial call and completed the repair in under an hour. Another account referenced a full HVAC replacement handled "a lot less than I expected to pay" with installations completed quickly enough to address a summer cooling urgency. Technicians named in reviews, Tony, Shane, Jake Simpson, and Ashley, appear across multiple positive accounts describing professional explanations, thorough diagnostics, and transparent decision-making.
What Customers Say
Every client review is 5 stars, with 8 reviewers explicitly naming technicians (most frequently Tony, Shane, Miss Ashley, and Jake Simpson) and describing same-day response, thorough problem explanation, or cost awareness during major replacements.
Services
Heating Repair & Installation
Diagnosis, same-day repairs, and full system installs for home heating equipment.
Air Conditioning Repair & Installation
Cooling system diagnostics, annual maintenance, and complete AC unit replacements.
Gas Line Services
Safety inspections, gas line installation, and repair for gas-powered heating appliances and fireplaces.
HVAC Maintenance
Preventive tune-ups and system inspections designed to extend equipment lifespan.
New Unit Installations
Complete HVAC system replacements, including equipment selection assistance and professional setup.
Air Quality Testing
Indoor air quality assessments addressing allergens, ventilation, and health-related homeowner concerns.
On-Demand Water Heater Installation
Tankless water heater setups complementing heating and cooling services.