Harris & Swicegood Inc Heat

Harris & Swicegood Inc Heat operates as an HVAC contractor in Knoxville, Tennessee. The company handles residential heating and cooling systems, with a track record spanning at least five years based on customer reviews describing systems they installed. The business maintains a 3.3-star rating derived from fifteen individual client assessments, providing a transparent view of customer experiences. While specific license details and founding year are not publicly listed, reviewers indicate the company both installs new systems and services existing equipment across the Knoxville metropolitan area and surrounding communities.

The review data reveals a notable disconnect between field performance and office communication. One technician named Martin earned specific praise for arriving within twenty-four hours of the initial call, properly diagnosing a refrigerant leak, and performing work in a professional manner. However, multiple reviewers experienced significant delays in follow-up scheduling and reported confusion when contacting the office. The discrepancy between technical competence on-site and administrative challenges represents the company's defining characteristic based on verified customer feedback.

Two customer scenarios illustrate the range of service experiences. Leandra Mashak described quick scheduling and technician Martin as professional, clean, and thorough during a visit. Rollier J., however, detailed a week-long delay after initial repair assessment, requiring multiple phone calls to receive a callback, and encountering administrative errors including being confused with another client. Kyle Hayes recounted an urgent situation during sub-zero weather where no heat resulted in multiple unanswered calls before service arrival.