Heating & Cooling

Heating & Cooling has been serving the greater Knoxville area for decades, establishing itself as a trusted air conditioning contractor in East Tennessee. Based in Knoxville, the company operates with extensive experience handling residential heating and cooling systems across neighborhoods including Powell, Fountain City, and surrounding Knox County communities. The business maintains a strong local presence with 23 verified customer reviews yielding a 3.7-star average rating, and offers flexible weekday hours from 8 AM to 8 PM with weekend availability from 9 AM to 5 PM. Homeowners can reach the office directly at (865) 284-4637 for service inquiries.

What distinguishes Heating & Cooling from neighboring contractors is their documented same-day service capability, with response times as quick as 15 minutes from initial call to technician arrival. Multiple reviewers specifically mention emergency repair scenarios where crews arrived within the hour, a critical advantage during Knoxville's humid summer peaks and occasional winter ice events. The company handles new construction installations as well as ongoing maintenance, with sales staff like Robbie Mason noted for guiding homeowners through unit selection including efficiency ratings and operational costs. Gas line installation competence appears in reviewer accounts, suggesting breadth beyond basic AC repair.

Customer stories from the review archive paint a picture of rapid, capable service. Chris Taylor describes a morning heater failure where his 8:45 AM call brought a diagnostic crew to his door by 9:15 AM, with the problem resolved by 9:30 AM. Rachael Nelson's review details a newbuild installation where the Carroll team walked her through pros and cons of different units, ultimately handling gas line work with meticulous cleanup. However, one longstanding customer, Elsbeth Freeman, reports a billing dispute over $135 for a minimal service call that left her seeking a different provider, a cautionary note about expectation-setting around diagnostic fees.