
Is this your business?
Claim your listing to verify your info and earn a verified badge.
Claim This BusinessAbout Hiles Heating & Air
Hiles Heating & Air delivers heating and cooling services to homeowners throughout Knoxville, Tennessee, earning a perfect 5.0-star rating across 11 client reviews. The contractor specializes in residential system installation, repair, and maintenance, serving customers who need reliable climate control without the frustration of repeated service calls or unclear pricing. Technicians respond to service requests promptly, with reviewers consistently noting fast arrival times and efficient troubleshooting.
The business distinguishes itself through specialty expertise in mini split systems, a growing segment in East Tennessee homes where traditional ductwork proves impractical. Reviewers describe successful repairs on leaking line sets and malfunctioning units that previous attempts could not resolve. The technician takes time to explain each repair step rather than leaving homeowners uncertain about what work was performed or why specific parts needed replacement.
Customer experiences paint a picture of responsive service during challenging conditions. One homeowner called late evening and received a next-morning visit with diagnosis and repair completed within 40 minutes. Another described an emergency situation where the technician arrived within one hour of the call and resolved a persistent leak in 15 minutes. Multiple reviewers emphasize transparent pricing without unexpected markups, recommending the contractor as a straightforward choice rather than a complicated one.
What Customers Say
Seven of eight reviewers rate service five stars, with each mentioning fast response times ranging from same-day arrival to within-one-hour emergency visits. Pricing transparency appears across three reviews, with clients noting honest quotes without up-charging.
Services
Mini Split Installation & Repair
Specialized in ductless system repairs including line set leaks, refrigerant recovery, and compressor diagnostics.
Central AC Repair
Diagnosis and repair of cooling system failures including compressor issues, refrigerant leaks, and electrical faults.
Heating System Service
Repair and maintenance of heating equipment to ensure reliable operation during Knoxville winters.
System Maintenance Tune-ups
Seasonal check-ups to identify potential failures before they strand homeowners without climate control.
Emergency HVAC Service
Rapid response for system failures requiring immediate attention, including same-day and after-hours visits.
Pricing Consultation
Upfront cost estimates before repairs begin, with multiple reviewers confirming honest pricing without hidden fees.