
Is this your business?
Claim your listing to verify your info and earn a verified badge.
Claim This BusinessAbout KnoxHills Heating And Air Conditioning
KnoxHills Heating And Air Conditioning serves the greater Knoxville metro area and neighboring communities including Maryville, Alcoa, and Sevierville. With a perfect 5-star rating across 25 verified client reviews, this contractor has built a reputation for transparent communication and dependable HVAC solutions. Reviewers consistently note the technician arriving within promised time windows and providing clear explanations before beginning work. Homeowners across East Tennessee have described the team as approachable and willing to answer questions without proceeding until every concern is addressed.
The contractor distinguishes itself through a commitment to sourcing hard-to-find components. Multiple reviewers recount situations where necessary parts had been discontinued, prompting the technician to contact suppliers until a solution emerged. This persistence distinguishes their approach from standard repair shops. Reviewers also highlight the team's practice of photographing existing systems and sharing those images with customers during service calls, allowing homeowners to visualize problems rather than accepting verbal descriptions alone. Fair pricing appears repeatedly across feedback, with customers emphasizing transparency around costs before work begins.
Reviewers describe specific scenarios involving the technician named Hayden navigating complex repairs that other contractors declined. One client recalls a same-day diagnosis and repair after other services proved unavailable. Another notes the discovery of a discontinued AC blower component, with the team calling suppliers until locating a compatible alternative. Customers emphasize feeling informed throughout the process, with the technician explaining each step and suggesting preventive maintenance during visits. Multiple reviewers describe recommending the company to friends and family based on their positive experiences.
What Customers Say
Eight of ten accessible reviews mention same-day or urgent-response service, with several noting arrival within promised time windows. Positive feedback consistently highlights diagnostic clarity and fair pricing, while occasional concerns center on cost rather than service quality. Reviewers name Hayden in six reviews, with praise focusing on his persistence, communication, and genuine care for finding solutions.
Services
AC Repair & Maintenance
Diagnosing cooling system failures, replacing failed components, and performing seasonal tune-ups to maintain efficiency.
Heating System Repair
Addressing furnace and heat pump malfunctions including ignition issues, airflow problems, and component failures.
Emergency HVAC Service
Same-day response for sudden system failures, with several reviewers noting rapid arrival during urgent situations.
Parts Procurement
Sourcing hard-to-find and discontinued components through extensive supplier contacts, as highlighted in multiple customer reviews.
System Inspections & Diagnostics
Identifying issues using visual aids such as photographed system components to help homeowners understand current conditions.
Preventive Maintenance Recommendations
Offering tune-up scheduling suggestions and maintenance advice during service calls to prevent future failures.