Lennox Stores (Parts Plus)

Lennox Stores (Parts Plus) in Knoxville, Tennessee operates as an authorized Lennox dealer and parts supplier, serving residential and commercial clients across East Tennessee. The location maintains standard business hours Monday through Friday from 7:30 AM to 4:30 PM and is closed on weekends. With 14 customer reviews contributing to a 4.4-star rating, the store has built a reputation for stocking hard-to-find control boards and heating components that customers frequently describe as unavailable at other local suppliers. The business serves the greater Knoxville metropolitan area including communities like Maryville, Oak Ridge, and Farragut, providing both in-store parts procurement and repair services for homeowners and HVAC professionals.

The Knoxville Lennox Store distinguishes itself through an extensive online toolkit designed for contractors and informed homeowners. The store offers AHRI Matchup for verifying equipment efficiency ratings, a Cross Reference system for identifying compatible replacement parts, and a Repair Part Finder that helps customers locate specific components. Their financing options span US Consumer Finance, Canadian Consumer Finance, and Commercial Leasing programs, making new system installations more accessible. The Clearance Center features current promotions on inventory, while the Warranty and Sales Dashboard tools support ongoing customer service beyond the initial purchase.

Customer experiences highlight the value of specific team members and same-day availability. William Fairchild praised the store for having a control board in stock that he needed urgently. Multiple reviewers, including Forrest Carroll and Tj Farmer, specifically called out the helpful staff for guiding them to the correct parts for their repairs. Mac Tobler noted the excellent customer service while suggesting the store extend hours to 5 PM, a common request among working customers who need to visit during their lunch break or after work. Richard Cooper's single-star review mentioned inventory gaps, suggesting that not every component is consistently available.