Ortiz Heating and Cooling LLC

Ortiz Heating and Cooling LLC operates as a heating and air conditioning contractor in Knoxville, Tennessee, with sixteen client reviews producing a 4.4-star average rating. The business maintains standard weekday hours from eight to five with Saturday availability until noon, closed on Sundays. Crew members perform annual maintenance inspections, new installation projects, and targeted repairs for residential heating and cooling systems. Reviewers describe interactions with technicians performing diagnostic work and component replacements, with several customers noting the company transitioned from previous service providers.

Customers who left five-star ratings frequently mention thorough inspection procedures and upfront pricing as distinguishing qualities. One client described a pre-winter system check performed by a technician named Luis, highlighting the technician's attention to detail and cost transparency. Another reviewer noted a team member braved rain conditions to source and install a replacement motor, providing updates throughout the Parts acquisition process. The volume of positive feedback references fair price estimates for new equipment installation and ductwork configuration services.

Multiple reviewers recount specific scenarios requiring urgent response or persistent follow-through. Clients describe experiences with technicians who communicated scheduling updates, returned to address complications, and assisted with warranty-related matters. A minority of reviewers report frustrating encounters involving incomplete repairs, unreturned communications, and disputes over service guarantees. Customer stories mention technicians by first name when describing particular service episodes.