Russell & Abbott Heating and Cooling
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About Russell & Abbott Heating and Cooling
Russell & Abbott Heating and Cooling is a Maryville-based HVAC contractor earning a 4.8-star average across 1,377 client reviews. The business maintains consistent weekday and Saturday availability from 8 AM to 8 PM, a schedule that accommodates working households throughout Blount County. This contractor serves residential customers in Maryville and surrounding East Tennessee communities.
The company offers a maintenance plan option that caught the attention of newer clients seeking ongoing care for their heating and cooling equipment. Reviewers describe receiving unexpected benefits as part of these plans, such as HVAC cleaning services that exceed basic filter changes. The extended service window enables technicians to respond to urgent calls throughout typical work hours without compromising appointment availability.
Customers recount specific experiences with technicians named Steven and Logan, who handled a two-day repair requiring a specialized part. One reviewer described how these team members shared progress photographs with her husband remotely, ensuring everyone stayed informed during a time-sensitive fix before an upcoming vacation. Another account details a challenging situation where multple service calls addressed persistent cooling imbalances in a newly installed system.
What Customers Say
Positive reviewers frequently mention friendly communication, with three specifically noting technicians Steven and Logan by name. The sole low-scoring review describes a service accident resulting in property damage alongside ongoing performance issues with a recently installed upstairs unit. Five-star accounts emphasize thorough explanations and convenient scheduling, while critical feedback centers on unresolved cooling consistency problems.
Working Hours
| SundayToday | Closed |
| Monday | 8 AM–8 PM |
| Tuesday | 8 AM–8 PM |
| Wednesday | 8 AM–8 PM |
| Thursday | 8 AM–8 PM |
| Friday | 8 AM–8 PM |
| Saturday | 8 AM–8 PM |
Services
AC Repair & Maintenance
Diagnostic services, tune-ups, and repair for cooling system malfunctions including thermostat calibration and refrigerant management.
Heating System Service
Furnace repair, heat pump maintenance, and heating equipment diagnostics for residential applications.
Annual Maintenance Plans
Subscription-based service agreements that may include cleaning, inspection, and priority scheduling benefits.
New Equipment Installation
Installation of new HVAC units including whole-home systems designed for multi-level cooling performance.
Indoor Air Quality Solutions
Recommendations and installations for filtration upgrades and ventilation improvements upon request.