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About Dr. Shox Heat-n-Air
Dr. Shox Heat-n-Air has earned a spotless 5.0-star average across 127 verified Google reviews, making the Memphis-based contractor one of the highest-rated HVAC specialists in the region. Owner Shawki Madyun operates this family-backed business with a commitment to transparent pricing and methodical diagnostics. The company maintains around-the-clock availability, particularly on weekends, ensuring residents of Memphis and surrounding Tennessee communities have access to reliable cooling and heating repair when emergencies arise. Their service portfolio covers residential air conditioning repair, heating system maintenance, thermostat replacement, air filtration and ductwork services.
What distinguishes Dr. Shox from competing contractors is an unwavering dedication to honest assessment and educational transparency. Rather than recommending unnecessary upgrades, Shawki takes time to explain diagnostic findings directly to homeowners, demonstrating faulty components and walked through manufacturer specifications for each unit make and model. Multiple reviewers specifically highlight fair, economical pricing compared to larger chain competitors, with several customers noting they were saved from costly repairs by the technician's accurate initial diagnosis. The contractor also provides maintenance programs designed to extend system lifespan and prevent mid-season failures.
Customer stories from verified reviews reveal the depth of service this contractor provides. One reviewer recounts Shawki arriving at 10am the morning after a 10pm Friday night inquiry, diagnosing and restoring a non-functional unit within 15 minutes. Another describes holiday weekend service during sweltering Easter temperatures when the AC failed, with the technician consulting exact manufacturer charts to ensure manufacturer-compliant repairs. A third review details ice and snow conditions during service calls where the contractor still prioritized reaching the homeowner's property. These scenarios demonstrate not only technical skill but consistent same-day response and reliability even under challenging circumstances.
What Customers Say
All 127 reviews award 5 stars, with 12 reviewers specifically praising same-day or emergency response capabilities. Multiple customers mention fair, economical pricing in contrast to larger competitors, while others highlight Shawki's diagnostic skill and refusal to recommend unnecessary repairs. No negative reviews appear in the sampled citations.
Services
AC Repair & Maintenance
Diagnostic troubleshooting, component replacement, and tune-up services for residential cooling systems, with same-day availability for emergency repairs.
Heating System Repair
Furnace and heating equipment repair, including control board installation and seasonal heating restoration services.
Thermostat Replacement
Smart and conventional thermostat installation to improve home efficiency and temperature control accuracy.
Air Filtration System Installation
Upgrade home air quality with filtration system installation designed to reduce allergens and improve indoor air circulation.
Air Duct Cleaning & Replacement
Professional ductwork cleaning and replacement services to improve system efficiency and air flow throughout the home.
Whole Home Air Purification
Comprehensive purification system installation to address indoor air quality across entire residential properties.
Preventive Maintenance Programs
Scheduled maintenance services designed to extend HVAC system lifespan and prevent mid-season failures.