Jackson Supply Co

Jackson Supply Co has served the Memphis area as an HVAC supply house for contractors and licensed professionals since its founding. The business holds a 4.3-star rating across 67 verified customer reviews, reflecting a mix of enthusiastic recommendations and documented service challenges. Operating Monday through Friday from 7:30 AM to 5 PM, the company supplies heat and air equipment, parts, and accessories to professional contractors rather than retail homeowners. The supply house serves the broader Memphis metro area including suburban neighborhoods and surrounding Tennessee communities where licensed HVAC technicians regularly source components for residential and light commercial installations.

This supply house functions as a contractor-only distribution center, meaning DIYers and unlicensed homeowners cannot simply walk in for retail parts purchases. Several reviewers mention specific frustrations around account requirements and licensing verification policies, particularly when seeking pricing on components like plenums or ductwork. The business does not appear to offer installation services directly to consumers, instead serving as a wholesale supplier for licensed HVAC companies. One reviewer notes positive experiences with equipment sourcing and manual assistance, suggesting the company maintains relationships with specific contractor clients.

Reviewers who left 5-star feedback specifically call out staff members by name for responsive service. Tiffany Rucker mentions Jason consistently provides top-quality assistance with equipment manuals and technical guidance. Kenneth Wilson describes the team as professional and efficient, getting contractors in and out quickly with needed parts. However, 3 of 8 reviewers report negative experiences involving extended wait times, account verification requirements, and disputes over licensing documentation for specialty components. Patricia Ford's review describes an emergency scenario where her contractor could not obtain a control board due to licensing restrictions, leaving her without heat during freezing weather.